Returns Policy

Your Privacy is Our Priority At MPO Designs Inc. your privacy is of utmost importance to us...

MPO Designs has created this privacy statement to demonstrate our firm commitment to your privacy & security. The following discloses our information gathering and dissemination practices for this website.

Information Privacy

We seek to maintain the highest level of service in our business, including the way we handle our customer's personal information.

Our site uses a secure shopping cart basket for customers to place orders safely & securely. Customer's contact information is strictly used for processing orders, and sending company newsletters with our customers consent. Customer information is used strictly to process orders. Contact information is used to contact the customer about the order if necessary. Financial information that is used to bill the user for products.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our shopping cart uses industry-standard SSL encryption techniques to ensure the protection of your personal and financial information. However, if you feel uncomfortable you are welcome to e-mail, fax, or phone in your order toll free at 1-888-676-6768.

Zoovy E-commerce Policy
This site is hosted by Zoovy e-commerce. Zoovy hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate.

How does the 90-Day Lowest Price Guarantee Work?
We are confident you will find we have the lowest Internet prices. However, if you happen to come across a lower price online for the exact same item and the item is in stock, we will beat it by a dollar. The price will be determined by the final delivered price including shipping and sales tax if applicable. We reserve the right to check & verify the advertised price. Price Match? Click here

*Restrictions include close outs, auctions, and mass merchants stores.

What is the cancellation policy?
Orders may be canceled as long as they have not shipped out. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Specials orders are defined as any order where a fabric, size, color or customization was selected. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Special orders can only be canceled within 3 days of the purchase and are nonrefundable.

What if my item arrives damaged?
Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 20% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 5 days of arrival. Report Damage? Click here

What is your returns policy?

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 20% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products are non refundable.

Disclaimer of Liability: To the extent permitted by law, neither MPO Designs nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. One Way Furniture maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions